Returns Policy
You may exchange most new, unworn/used items within 14 days of delivery. We' will also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). As each of our items are custom made and cut specifically for the purchaser, refunds can be issued for 1/2 the retail price of the item.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to exchange or return an item, please Contact Us with your order number and details about the product and the issue. We will respond quickly with instructions for how to return items from your order.
Shipping
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, tracking will be sent via email address provided. International orders, please include a valid phone number for customs documents. Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.